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Your Order Summary

Review your selected apostille and notary services before completing your order. Our secure checkout process ensures your documents receive professional authentication and notarization services.

What Happens After You Complete Your Order

Once you finalize your purchase, our team begins processing your request immediately. Here’s what you can expect:

Document Verification Process

Our certified professionals review each document to ensure it meets apostille requirements. We check for proper notarization, correct formatting, and completeness. This step prevents delays and rejection by government offices.

Documents must be original or certified copies. Photocopies cannot receive apostille certification. Common documents we process include birth certificates, marriage certificates, diplomas, and corporate documents.

Processing Timeline

Standard processing takes 5-7 business days. Expedited service options are available for urgent requests:

• Rush processing: 2-3 business days
• Same-day service: Available for select documents
• Emergency processing: Contact us directly

Processing times vary by document type and issuing state. [INTERNAL LINK: Federal apostille processing times -> processing times page]

Secure Document Handling

Your documents remain secure throughout the entire process. We use tracked shipping methods and maintain detailed records. Our facility features secure storage and limited access protocols.

We photograph documents upon receipt and before return shipping. This provides proof of condition and creates a backup record for your files.

Payment Security and Options

Our checkout system uses SSL encryption to protect your financial information. We accept major credit cards, PayPal, and business checks for large orders.

Payment processing occurs through secure, PCI-compliant systems. Your card information is never stored on our servers. You’ll receive immediate email confirmation after successful payment.

Order Modifications

Need to change your order? Contact us within 2 hours of purchase. After processing begins, modifications may not be possible depending on service type.

Additional services can be added to existing orders before document submission. Rush upgrades are available for most standard orders.

Shipping and Return Methods

We offer multiple return shipping options to meet your needs:

• Standard USPS with tracking
• Priority Express overnight delivery
• FedEx and UPS options
• International shipping available

Shipping costs depend on document value, destination, and speed requirements. Insurance is included on all shipments over $100 in value.

Tracking Your Order

Receive real-time updates throughout the process. We send notifications when documents are received, processing begins, and when your order ships.

Check your order status anytime through our customer portal. Login with your order number and email address for instant updates.

Customer Support

Questions about your order? Our team provides support Monday through Friday, 8 AM to 6 PM EST. Contact us by phone, email, or live chat.

Weekend emergency support is available for time-sensitive requests. Additional fees may apply for after-hours assistance.

[INTERNAL LINK: Contact our apostille experts -> contact page] for immediate help with your order or document questions.

Money-Back Guarantee

We stand behind our work with a satisfaction guarantee. If documents are rejected due to our error, we reprocess at no charge or provide a full refund.

Refund requests must be submitted within 30 days of order completion. Processing fees for expedited services are non-refundable once work begins.

Frequently Asked Questions

Can I modify my order after checkout?

Yes, you can modify orders within 2 hours of purchase. Contact us immediately at [phone number]. Changes may not be possible once document processing begins.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and business checks for orders over $500. All payments are processed securely.

How will I know when my documents are ready?

You’ll receive email notifications at each step: when documents arrive, processing begins, completion, and shipping. Track your order status online anytime with your order number.

What if my documents are rejected by the government office?

If rejection occurs due to our error, we reprocess free of charge or provide a full refund. If rejection is due to document issues, we’ll explain the problem and offer solutions.

Do you offer rush processing for urgent needs?

Yes, we offer multiple expedited options including 2-3 day rush service and same-day processing for select documents. [INTERNAL LINK: Rush apostille services -> rush services page] for current availability and pricing.